North Carolina Courage · LGBTQ+ Strategy Review

Feedback Review
and the Path Forward

A working session to align on what we keep, what we pause, and what we build instead. We agree with the heart of the feedback. Trust comes before territory. The job of 2026 is to earn the section, not stand it up. The job of 2027 is to open the door we built this year.

Document
Feedback Review Agenda
Prepared by
The Gaygency
For
Jenn R, Jenn G, Diana, Abbey
Dated
April 29, 2026
Run-time
~45 minutes

Available time slots

Tue 4/28
Past
11:00 AM ET
Wed 4/29
Today
2:30 PM ET
Thu 4/30
Tomorrow
2:00 PM or 3:30 PM ET
Fri 5/1
This week
11:00 AM or 3:00 PM ET

Agenda at a glance

#TopicTimeGoal
01Where we aligned5 minAnchor the wins. Confirm what carries forward.
02The trust premise5 minFrame why we agree with the pause.
03Pivot 1 — Club Courage Section8 minReplace the section with a Foundation Year. Decide on captaincy and visibility model.
04Pivot 2 — Pride on the Pitch5 minHand timing to Abbey. Pick one of three calendar options.
05Pivot 3 — Drag + Drumline5 minRight-size to a single-game pilot at 8/26. Define what makes it a green light for 2027.
062026 to 2027+ build8 minPick the alternatives that earn community trust. Community, merch, artistic, content.
07Off-season beats (Nov to Mar)5 minStay visible without forcing a moment. Five months, five low-lift beats.
08Decisions and owners4 minWalk away with a yes, a no, or a date for everything below.

01

Where we aligned 5 min

Before the pivots, name the wins. The strategy passed the most important test: it sounded like NC Courage, and it sounded like a platform we can grow.

01

Year-over-year platform

Club Courage as a multi-year platform, not a one-night theme, was the single biggest validation. Everything below protects that.

02

Tagline holds

One Crest. Every Color. stays. It survives the section pause because it is about the team, not a section.

03

Branding and visual system

The visual identity work moves forward as planned. We will use it for whatever activations land in 2026, and it stays ready for the 2027 section.

02

The trust premise 5 min

Jenn was right. A permanent supporter section is a promise to a community. If the relationships that fill it and protect it are not yet built, the section is a liability, not an asset. So 2026 becomes the year we earn it.

The reframe in one line

2026 is the Foundation Year. We do the quiet work that makes a 2027 Club Courage section credible, populated, and protected from day one.

This is also the answer to the off-season question. The work that earns the section is the same work that keeps us active from November through March. It is one plan, not two.

03

Pivot 1 · Club Courage Section 8 min

Pause

Club Courage Section

"Taking into consideration our current LGBTQ fan base and the need to rebuild our trust with this community, we don't believe we currently have the support required to stand up this section/handle effectively."

Our response

Agreed. The section is paused for the 2026 home schedule. We replace it with the Club Courage Foundation Year, a year of community work that produces three things by November 2026: a verified list of LGBTQ+ ticket-buyers and prospects, a roster of named community partners with real signed agreements, and a small group of trained section captains who already know the building. With that in hand, the 2027 section opens with people in it on day one.

What we still do in 2026

  • A roving Club Courage presence at home games, not a fixed section. Same scarves, same chant, but movable. Lower visibility, lower risk, real reps.
  • Captains-in-training program. Recruit four to six potential captains, give them comp tickets and a job to do at home matches. They become the section in 2027.
  • Community partner agreements with the LGBT Center of Raleigh, Stonewall Sports, and one to two more partners. Written, signed, with a calendar.
  • List building and pixel data stays. The data stack is the one piece of the original plan that loses nothing in this pivot.

What we hand back to NC Courage in November

  • A short readiness memo with three signals: list size, partner depth, captain readiness.
  • A go or no-go recommendation for a 2027 permanent section.
  • If go, the seat-by-seat section plan, captain assignments, Incident Protocol, and opening-night creative.
Decision A
Approve the Foundation Year framing and the November readiness memo as the gate to a 2027 section. Yes or no, today.
Decision B
Confirm the roving presence is welcome at 2026 home games (no signage commitment from the club). Yes or no.
04

Pivot 2 · Pride on the Pitch 5 min

Tentative

Pride on the Pitch at WakeMed

"I love this concept but think we might need to shift the timing for this season with a few of the other World Cup activations we have planned for June."

Our response

We defer to Abbey on calendar fit. The concept is portable. The value is the visual of LGBTQ+ players on the Courage pitch and the press coverage that comes with it, not the date. Three options, in order of our preference if June is too crowded.

Option 1 · Late August attached to Pride Night
A Stonewall Sports exhibition the morning of 8/26 Pride Night, on the Pride Night ticket, on the Pride Night creative. Lifts the Pride Night moment, no extra ticket buy, lowest stadium-ops cost.
Option 2 · September home weekend
Standalone exhibition tied to a September home match weekend. Clean of June World Cup activations. Owns its own news moment.
Option 3 · Hold until 2027
Skip 2026, run it in June 2027 as the public opening of the Club Courage section. Riskiest from a momentum standpoint, cleanest from a bandwidth standpoint.

Decision needed: Abbey selects an option, or schedules a 15-minute follow-up with Stonewall Sports + stadium ops to choose. Whichever option lands, we update creative and the deck inside one week.

05

Pivot 3 · Drag + Drumline 5 min

Scale back

Drag + Drumline

"Since this was tied to the Club Courage section. What are options for testing it at the Club Courage game and seeing how we can build from there?"

Our response

Yes, this is the right move. We collapse the four-game July campaign into a single high-fidelity pilot inside Pride Night on August 26. One drag artist. Capital Pride Band drumline for one halftime moment. One unified creative system. We learn what crowd, vendors, and partners respond to with one match worth of risk, not four.

What "successful pilot" means

  • Crowd reaction in section and on broadcast that we can clip and reuse.
  • One drag artist and the Capital Pride Band publicly endorsing a return appearance.
  • Sellable insight for 2027: which beats land, which do not, what we cut, what we expand.

What 2027 looks like if the pilot lands

  • 2027: Two-match Drag + Drumline series, anchored by Pride Night. Same creative system, more reps.
  • 2028: Full four-match July campaign as originally scoped, now with two years of data and three years of relationships behind it.
Decision
Approve a single-game pilot inside 8/26 Pride Night. The Gaygency owns artist booking and creative; NC Courage events team owns matchday execution.
06

2026 to 2027 and beyond · Alternatives 8 min

Jenn asked: "what are alternatives for 2026 that build into 2027 and beyond. Are there other collaborations from a community activation, merch line, artistic standpoint, etc. that would make sense?" Here is the menu. Each item is small enough to ship in 2026 and shaped to compound in 2027 and 2028.

Community activation

Low lift

Coffee with the Captains

Quarterly informal meetups at queer-owned coffee shops in Raleigh, Durham, Chapel Hill. One player or coach per meet, one captain-in-training co-hosts. Off the record, no press. Builds the relationships the section will rest on.

2027 build: Becomes the official section captain meeting cadence.

Mid lift

LGBT Center of Raleigh youth soccer day

One Saturday clinic at WakeMed, free, run with NC Courage Academy coaches. Owned with the Center, not by us. Photography only with consent and only kid-back-to-camera.

2027 build: Annual fixture in May, becomes a recurring storyline.

Merch and product

Capsule

Triangle queer designer scarf collab

Small, signed scarf capsule with one Triangle-based queer designer. Numbered run, sold through the Courage shop and one community pop-up. Royalty share to the LGBT Center of Raleigh.

2027 build: Scarf becomes the official Club Courage section scarf on opening night.

Capsule

Limited matchday poster series

Three to four matchday posters by queer NC artists across the season. Sold for $20 to $25 with proceeds shared with each artist. Posters live as social content for weeks beyond the match.

2027 build: Becomes the visual anchor of every Club Courage home game.

Artistic and editorial

Content engine

"The Triangle, In Color" mini-doc series

Three to five short documentary pieces (90 to 180 seconds) about queer life in the Triangle, framed by Courage players who live here. No game footage required. Lives on YouTube, Instagram, the Courage site.

2027 build: Becomes the year-round content engine, with a new chapter per quarter.

Single moment

National Coming Out Day editorial (Oct 11)

One on-the-record, voluntary feature with a publicly out player, a publicly out staffer, and a Triangle community figure. Long-form, on Courage editorial, picked up by local press. No pressure, opt-in only.

2027 build: Becomes an annual editorial fixture.

Press and partnership

Local LGBTQ+ press partnerships

Standing relationships with QNotes, INDY Week, Triangle Equality Coalition, and student LGBTQ+ press at NCSU, UNC, Duke. Quarterly briefings, not pitches. Trust before press.

Stonewall Sports Triangle

Beyond Pride on the Pitch: a small standing partnership where Stonewall captains get group-ticket pricing all season and the Courage gets a rotating "Stonewall Match of the Month" highlight on social.

07

Off-season beats · November to March 5 min

Jenn asked: "What are the beats in the off season (Nov to March) to remain active in the community?" Five months, five low-lift, low-cost beats. Each one feeds the Foundation Year. None of them require a stadium event.

November

Trans Day of Remembrance

Nov 20. One quiet, sincere statement. Co-signed with the LGBT Center of Raleigh. No merch, no boost.

  • Statement co-authored with Center
  • Published on Courage editorial
December

Holiday giving drive

Run a partner-led giving drive with the LGBT Center and a Triangle queer youth nonprofit. Players record short asks. Match-funded by the club up to a cap.

  • Players opt in
  • Cap and match disclosed publicly
January

Year-in-review feature

Editorial recap of 2026 LGBTQ+ work: partners, captains-in-training, faces of the Foundation Year. Sets the table for the 2027 section reveal.

  • One long-read piece
  • Three short social cuts
February

Black History + intersectional spotlight

Two features on Black queer Triangle leaders, told by Black queer Triangle writers. We pay the writers. The club hosts.

  • Two editorial features
  • Writers paid at fair market
March

Women's History + 2027 reveal teaser

Women's History Month editorial leans into Courage players and Triangle queer women builders. Last week of March: tease 2027 Club Courage opening night without naming the section yet.

  • Three editorial features
  • Visual tease, opt-in list grow
08

Decisions and owners 4 min

By the end of the call, we want a yes, a no, or a named follow-up date for everything below.

Decisions needed today

Action items off the call

ActionOwnerDue
Update strategy deck and creative system to reflect Foundation Year framing.The Gaygency+1 week
Draft Foundation Year detail plan: list goals, captain recruiting plan, partner roster, signed agreements timeline.The Gaygency & NC Courage+2 weeks
Pride on the Pitch — confirm option, sync with Stonewall Sports + stadium ops.Abbey+1 week
Drag + Drumline pilot — artist outreach, Capital Pride Band confirmation, creative direction.The Gaygency+3 weeks
Off-season editorial calendar Nov to Mar — topic owners, draft dates, publish dates.Diana+2 weeks
Confirm 2026 community activation slate (which two to fund).NC Courage marketing+2 weeks

One last thing

The original brief was not wrong. The original brief was just early. A permanent section, four July match takeovers, and a full June activation are all the right ideas in the wrong year. The Foundation Year buys us the right to do all of them in 2027 with credibility nobody can take away.

One Crest. Every Color. still holds. We are just being honest about what it takes to earn it.